Every part of your business boils down to people. It’s well-known that happy people will reduce staff turnover, improve productivity and efficiency, retain your customers, and help you run a successful business.
As Richard Branson, Virgin Group founder, said: “Success in business is all about people, people, people. Your team is your biggest competitive advantage, no matter what industry you’re in, which is why it’s so important that business leaders look after their people.”
Hire people that fit with your company’s culture, engage, enable, and empower them, then everything you do together will be infused with purpose, energy, and enthusiasm.
Taking this approach will encourage you to consider your own motivations, and this can lead you to become more empathetic and understanding.
Here are four ways to make sure you get the best out of your staff.
Establish clear roles and responsibilities. Outlining responsibilities and expectations of people creates clarity and develops an awareness of how their roles contribute to business and its objectives. This aligns people’s thoughts and enables the team to work towards common goals, enhancing individual performance and motivation, as well as improving business efficiency and effectiveness.
Support development. Investing in continuous professional development and training will make sure your staff stay up-to-speed with the latest skills and technology and will demonstrate that you’re committed to helping them to be the best they can be. Providing opportunities to expand their skill sets and progress within your company will motivate them and, in turn, they’ll undoubtedly strive to achieve the goals and targets you set.
Communicate. If your employees don’t know what’s expected of them, they will rarely perform to their potential. Good staff communication provides purpose, avoids confusion, reduces the risk of conflict, builds morale, and creates accountability. Whether it’s an informal chat, group meeting, email, newsletter or social media, make sure transparency and consistency is at the heart of everything, so that you can build and maintain a strong team morale and drive.
Engage, enable, empower. It is important to create the right environment to empower your staff, encourage them to take ownership and responsibility, and reduce the need to unnecessarily escalate issues up the hierarchy.
Enabling everyone in your company to tap into their talents and knowledge will help staff to take ownership and use their initiative to drive improvement, efficiency and productivity.
Staff who feel valued and appreciated are infinitely more likely to go above and beyond for your company and will be happier in their roles. So, look after your staff and they’ll take care of the rest.
Absolute Quality provides support to help you establish clear roles and responsibilities, create training and development plans, develop robust communications, and identify ways to engage, enable and empower your team. Get in touch for details.
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